About Us Advanced Allergy Technologies Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at allergy@allergy.uk.com Our Contact details: Advanced Allergy Technologies Ltd, 3 Millbrook Business Centre Floats Road Roundthorn Manchester, M23 9YJ UK Telephone: +44 (0) 161 998 1999 Fax: +44 (0) 161 946 1697 Company Registered in England 2771476 VAT registered 603 6364 60

Making A Purchase Making a purchase could not be easier. Just browse our store, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order. We accept credit card payment. If you are shopping from outside the UK place your order and your credit card company will convert the transaction to UK £ Sterling from your own currency. Current exchange rates can be found at We accept Visa, Mastercard, Switch, Maestro and Solo credit and debit cards. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

Delivery Schedule We process your order right away for items in stock they will normally be despatched within 14 to 28 working days if there is any issue will will contact you to advise. You should receive orders sent by UK surface mail within 14 to 28 business days depending on clinic commitments. International orders are generally despatched in under 28 days. Please check your email junk or spam box for confirmation email are not blocked. You can choose delivery method. Royal Mail letter and parcel services are used for non-bedding products and 1 or 2 small bedding products (eg pillow cases) can also be sent by post. Larger items (eg bedsets) and international orders are sent by courier, which is billed at cost. Courier delivery in UK is next day, before 5.30pm. Please call if you need specific delivery time or date.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait (Please check junk mail folder in case it is blocked).

Tax Charges Sales to addresses within the UK/EU are subject to UK Value added Tax (VAT) at 20%. Children's clothing is zero-rated for VAT. Sales to outside the UK/EU are exempt from UK taxes. Relief of tax is available for "disabled people" (please see below). However, we must receive a Declaration of Eligibility at the time of your order, otherwise we will have to charge VAT. This applies in particular to both allergy bedding products and adult sizes of silver clothing - but why would you buy it these if you don't have a problem which would qualify you for relief? VAT DECLARATION In order to NOT pay VAT, you need to make the following declaration: "I declare that I am chronically sick and disabled by reason of asthma, eczema and/or dust allergy, and that the goods are being supplied to me for my own (or someone in my care) domestic or personal use, and I claim relief from VAT under group 12 of schedule 8 to the VAT act 1994". This is a declaration made by you, the customer, and does not need confirmation by a doctor or health professional. When ordering you will be asked to tick a box to claim relief. You must then enter your name to make this declaration. HM CUSTOMS AND EXCISE VAT REGULATIONS Supplies can be zero-rated for VAT so long as all three of the following conditions are met: 1. The customer is eligible. 2. The goods are for the personal or domestic use of the customer. 3. The goods are eligible to be supplied at the zero-rate. Eligible Persons Supplies to "handicapped people" - If he/she is "chronically sick or disabled". This means having a physical or mental impairment which has a long-term and substatial effect on his/her ability to carry out everyday activities; or, having a condition which the medical profession treats as a chronic sickness. Our VAT inspector confirms that persons with asthma, eczema and/or chronic dust mite allergies meet these criteria. Hay Fever does not. If a parent, spouse or guardian acts on behalf of a "chronically sick or disabled" person, the supplies can be treated as being made to that "chronically sick or disabled" person. Eligible Goods These include medical and surgical appliances. Specialised allergen barrier bedding and silver coated products for eczema treatment are classifiable as such - We are registered with the Medical Devices Agency as manufacturers of "Medical Devices". Personal or Domestic Use This means they are for you and/or your familly and not for commercial purposes or resale. WARNING There are penalties for making a false declaration. If you have enquiries about your status you may wish to consult VAT Notice 701/7, available at www.hmce.gov.uk , or you can contact the Customs and Excise National Advice Line on 0845 010 9000

Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee We guarantee our products and your satisfaction. We operate a totally "No Quibble" return policy. If you are not entirely happy with what you receive, just return it within 30 days for immediate replacement or full refund. This applies even if you have just changed your mind. The ladies who work in our Halifax factory boast to their friends that they don't sew clothes or bedding, but make "Medical Devices". The pride they take in their work and their attention to detail explains why the only defective products we have returned to us represent less than 0.001% of output and each one of those was due to a problem with the zip, which we have to buy in.

Reaching Us If you need to reach us, please email us at allergy@allergy.uk.com, alternatively, you can call on UK 0161 998 1999, International +44 161 998 1999 or fax us on 0161 946 1697 or write to us at 3 Millbrook Business Centre, Floats Road, Roundthorn, Manchester, M23 9YJ, UK.

Privacy Policy ADVANCED ALLERGY TECHNOLOGIES does not disclose buyers' information to third parties, except insofar as it is required for the delivery of goods to you and as part of records we are obliged to keep for VAT inspection purposes. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes

Returns Policy We operate a total "No Quibble" returns policy. Whether or not there are defects, or even if you have just changed your mind, return the goods within 30 days for an immediate replacement or full refund. Sales within the UK/EU are also covered by legal regulations, you can see the European Union "The Consumer Protection (Distance Selling) Regulations 2000" at http://www.hmso.gov.uk/si/si2000/20002334.htm